Technician diagnosed water leak quickly and even sent me a video of the fault

Courteous staff and attentive staff

The only aspect that lowered the score was the time taken for an MOT and brake fluid change - dropped car off at 10.00 with an agreed pick up of 4.30 - car was not ready until 5.30. Too long!

You failed to refill the washer bottle, complete service details or measure the wear of my tyres and brake pads. For £500, I would have expected this to be done.

Poor response to phone calls and messages... No other comments I liked the video of work needed

The only issue I have whenever my car comes back is that they ALWAYS change my radio station and it takes a while to scroll through to find where my regular station is again. It's annoying!

My Husband and I very pleased with the complete, polite, and excellent experience when buying my Car.

The service took all day, it was end of warranty and first MOT, I knew I needed two new tyres but they were not available!

I hate the parking at Ipswich because there is a big risk my car could get damaged

Good customer service all round No pressure but informed sales service

Easy to book, curtesy car arranged and was ready for use, car serviced, cleaned and ready to collect all on time. Couldn't ask for more! Very happy customer!

All sorted and car valeted

Although a good experience, some issues with the report / notifications. I took my car to a very reputable company to assess the issues reported (tyres and brakes) as "Needs urgent attention". Their findings were very different!

Car service - great (as expected). Admin slow. Also, loan car was so far in the red the first thing I had to do was put petrol in. I was not expecting this. It also would have helped for someone to show how to open fuel flap and what fuel was needed.

Fault identified at first visit and no quibble about replacing whole hood and frame.

The hand over of my car and the loan car was smooth and the girls on your reception desk were very efficient.

After problems initially with the booking , matters were resolved

Could not fault

Excellent, the only gripe I have is that there was not a parking space available on arrival at Mini. Far too popular car with lots of customers, but that is minor.

Car not ready and electric hybrid courtesy car not explained.

Generally the experience was good however we did have to chase for info at times

It was very good, i've had my mini serviced at Cooper Ipswich for the last five years and i think the servicing has improved in that time.

Good Service

They looked for what I wanted and I had the car in my possession 4 days later.

Extremely pleased. Service by Jamie was quick, knowledgable and extremely well thought out. Had so exiciting and easy

Managed to include the next service at the same appointment

Kept up to date and was delivered on time

Excellent customer service I was very well looked after

Good reception staff however phone query on vehicle health check document (which I only saw once home) has still to be answered I have phoned & emailed countless times & still awaiting a response 2 items which

They have always been attentive . Serviced the car when I want , nothing seems too much trouble.

Well looked after and friendly staff

Good all round experience

Everything was done as requested.

I waited for my car it was cleaned inside and out for me as well as the service very pleased with the price all round a good experience