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Customer Reviews.

service

5

Technician diagnosed water leak quickly and even sent me a video of the fault

17 June 2019

service

4

Courteous staff and attentive staff

17 June 2019

service

3

The only aspect that lowered the score was the time taken for an MOT and brake fluid change - dropped car off at 10.00 with an agreed pick up of 4.30 - car was not ready until 5.30. Too long!

15 June 2019

service

2

You failed to refill the washer bottle, complete service details or measure the wear of my tyres and brake pads. For £500, I would have expected this to be done.

13 June 2019

service

3

Poor response to phone calls and messages... No other comments I liked the video of work needed

05 June 2019

service

4

The only issue I have whenever my car comes back is that they ALWAYS change my radio station and it takes a while to scroll through to find where my regular station is again. It's annoying!

28 May 2019

sales

5

My Husband and I very pleased with the complete, polite, and excellent experience when buying my Car.

28 May 2019

service

2.5

The service took all day, it was end of warranty and first MOT, I knew I needed two new tyres but they were not available!

17 May 2019

service

3

I hate the parking at Ipswich because there is a big risk my car could get damaged

14 May 2019

sales

5

Good customer service all round No pressure but informed sales service

14 May 2019

service

5

Easy to book, curtesy car arranged and was ready for use, car serviced, cleaned and ready to collect all on time. Couldn't ask for more! Very happy customer!

11 May 2019

service

5

All sorted and car valeted

29 April 2019

service

3

Although a good experience, some issues with the report / notifications. I took my car to a very reputable company to assess the issues reported (tyres and brakes) as "Needs urgent attention". Their findings were very different!

28 April 2019

service

3.5

Car service - great (as expected). Admin slow. Also, loan car was so far in the red the first thing I had to do was put petrol in. I was not expecting this. It also would have helped for someone to show how to open fuel flap and what fuel was needed.

25 April 2019

service

5

Fault identified at first visit and no quibble about replacing whole hood and frame.

24 April 2019

service

5

The hand over of my car and the loan car was smooth and the girls on your reception desk were very efficient.

22 April 2019

service

4

After problems initially with the booking , matters were resolved

22 April 2019

service

5

Could not fault

22 April 2019

sales

5

Excellent, the only gripe I have is that there was not a parking space available on arrival at Mini. Far too popular car with lots of customers, but that is minor.

22 April 2019

service

3.5

Car not ready and electric hybrid courtesy car not explained.

19 April 2019

sales

4

Generally the experience was good however we did have to chase for info at times

17 April 2019

service

4.5

It was very good, i've had my mini serviced at Cooper Ipswich for the last five years and i think the servicing has improved in that time.

15 April 2019

service

5

Good Service

14 April 2019

sales

5

They looked for what I wanted and I had the car in my possession 4 days later.

13 April 2019

sales

5

Extremely pleased. Service by Jamie was quick, knowledgable and extremely well thought out. Had so exiciting and easy

13 April 2019

service

5

Managed to include the next service at the same appointment

10 April 2019

sales

5

Kept up to date and was delivered on time

08 April 2019

sales

5

Excellent customer service I was very well looked after

07 April 2019

service

2

Good reception staff however phone query on vehicle health check document (which I only saw once home) has still to be answered I have phoned & emailed countless times & still awaiting a response 2 items which

06 April 2019

service

5

They have always been attentive . Serviced the car when I want , nothing seems too much trouble.

05 April 2019

sales

5

Well looked after and friendly staff

02 April 2019

service

5

Good all round experience

01 April 2019

service

5

Everything was done as requested.

01 April 2019

service

5

I waited for my car it was cleaned inside and out for me as well as the service very pleased with the price all round a good experience