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Customer Reviews.

sales

1

I wouldn't even give 1 star. Sales person pressured me into go ahead with a new car deal, took my card details to take a deposit but said the car isn't available and wouldn't know until next day. I then queried about used cars.

16 January 2019

service

5

Completely flat run flat, day after Boxing Day, they fitted new one at short notice

16 January 2019

service

5

Loved the video showing car inspection, re-assuring.

15 January 2019

service

4

The staff were friendly when I booked my car in. but they gave me an estimated time of two hours, and it actually took 3 and a half. I waited in the showroom for over an hour, I was not offered any refreshments or apology

15 January 2019

sales

5

I was very satisfied Jamie provided the best service throughout, kept me updated every week on the build of the car to the delivery and made my birthday as I was lucky enough to pick it up a week earlier than expected.

13 January 2019

service

5

Excellent communication skills

10 January 2019

service

5

I was kept informed throughout the service and MOT and work was carried out there and then to enable the car to pass the MOT without me having the trouble of returning at another time.

08 January 2019

sales

5

The salesman was personable and helped us get the car and deal that satisfied our needs

08 January 2019

service

4

all went ok

07 January 2019

service

4

Staff are very friendly and helpful.

04 January 2019

service

5

Always easy to obtain updates from polite, knowledgable staff.

03 January 2019

service

5

Our car was thoroughly checked over and we were even sent a video showing how our car was checked.

23 December 2018

service

5

Car collected on time, service completed and car delivered back home. All went very well.

21 December 2018

service

5

Excellent communication throughout.

21 December 2018

sales

5

Purchased the car I wanted with ease

19 December 2018

service

2

As above, I had asked for the car to be ready by 2.00 pm and if necessary for the car valet offered to be not taken. The valet took well over and hour and the car was not ready to 2.45. I was late for other commitments.

18 December 2018

service

5

Completed in the time stated and vehicle returned to me in excellent condition.

17 December 2018

service

5

As a long term customer my confidence in the service never falters.

16 December 2018

service

5

Lovely staff excellent service happy customer

15 December 2018

service

5

The work was carried out in the timescale given and my car was lovely and clean.

14 December 2018

service

3

My 90 minute appointment took 2.5 hours and you can also never get an appointment quickly

14 December 2018

sales

4

Mini Ipswich provided me with a great level of support with the purchase

14 December 2018

service

5

They carried out the work required without issues

10 December 2018

service

5

The job was done without any problems as it always is.

08 December 2018

service

5

Very good

05 December 2018

service

5

Flexibility and excellent service

05 December 2018

service

5

I was lent an automatic, and had not driven one before. I grabbed an engineer who was just passing by and he kindly spent 10 minutes explaining how to drive an automatic. He was very understanding and patient. This was much appreciated.

05 December 2018

service

4

Bit disappointment my request for costings for service packages has not been followed up.

04 December 2018

service

5

I have nothing but praise...

04 December 2018

service

5

very friendly

04 December 2018

service

5

Everything went as planned.

03 December 2018

service

5

Time was as specified. Comfortable area to sit and work in with plenty of coffee and water available.

02 December 2018

service

4

It was good service

01 December 2018

service

5

excellent service

01 December 2018

service

4

staff welcoming

28 November 2018

sales

3

i didnt get to test drive the new mini as it was felt i didnt need to BUT that meant i didnt get to try out the new software - which is main reason i am already looking into selling my car (which is less than 3 weeks old) and buying a second hand

24 November 2018

service

5

Very helpful and easy to deal with.

22 November 2018

service

5

Reception very helpful and could not do enough to help

22 November 2018

service

3.5

Took a little longer than anticipated so had to wait around for longer than thought. Would get a courtesy car next time

21 November 2018

service

3

Disappointed the issue of oil loss hasn't been resolved. Pointed out this problem within the warranty period after putting over a litre in. Supposedly fixed but now a new under tray is advised. Noticed a smear of oil on driveway yesterday.

21 November 2018

service

5

Very helpful and friendly people and the work done promptly and well

20 November 2018

service

3.5

car serviced, easy to organise online, and informed when the vehicle would be collected.

20 November 2018

service

5

Kept up to date, did what I expected

15 November 2018

service

4

Pick up and delivery is excellent service

14 November 2018

service

5

They went out of their way to carry out a service after the MoT, to save me from having to make another 50-mile round trip from home to garage.

13 November 2018

service

5

They investigated any issues we were worried about and it was nice and quick.

04 November 2018

service

4

Very helpful staff.

02 November 2018

service

5

Great customer care.l

02 November 2018

service

5

It was really easy to arrange, drop off and collect. The staff were aware of my personal circumstances and helped make the service of my car stress free

02 November 2018

service

3

Generally the service we received was good however we waited for over an hour to have a tyre changed from 3 pm. This despite the dealer having our car from 9 am. I cannot believe a mini dealership did not have a stock of tyres for the cars it sells!