I wouldn't even give 1 star. Sales person pressured me into go ahead with a new car deal, took my card details to take a deposit but said the car isn't available and wouldn't know until next day. I then queried about used cars.

Completely flat run flat, day after Boxing Day, they fitted new one at short notice

Loved the video showing car inspection, re-assuring.

The staff were friendly when I booked my car in. but they gave me an estimated time of two hours, and it actually took 3 and a half. I waited in the showroom for over an hour, I was not offered any refreshments or apology

I was very satisfied Jamie provided the best service throughout, kept me updated every week on the build of the car to the delivery and made my birthday as I was lucky enough to pick it up a week earlier than expected.

Excellent communication skills

I was kept informed throughout the service and MOT and work was carried out there and then to enable the car to pass the MOT without me having the trouble of returning at another time.

The salesman was personable and helped us get the car and deal that satisfied our needs

all went ok

Staff are very friendly and helpful.

Always easy to obtain updates from polite, knowledgable staff.

Our car was thoroughly checked over and we were even sent a video showing how our car was checked.

Car collected on time, service completed and car delivered back home. All went very well.

Excellent communication throughout.

Purchased the car I wanted with ease

As above, I had asked for the car to be ready by 2.00 pm and if necessary for the car valet offered to be not taken. The valet took well over and hour and the car was not ready to 2.45. I was late for other commitments.

Completed in the time stated and vehicle returned to me in excellent condition.

As a long term customer my confidence in the service never falters.

Lovely staff excellent service happy customer

The work was carried out in the timescale given and my car was lovely and clean.

My 90 minute appointment took 2.5 hours and you can also never get an appointment quickly

Mini Ipswich provided me with a great level of support with the purchase

They carried out the work required without issues

The job was done without any problems as it always is.

Very good

Flexibility and excellent service

I was lent an automatic, and had not driven one before. I grabbed an engineer who was just passing by and he kindly spent 10 minutes explaining how to drive an automatic. He was very understanding and patient. This was much appreciated.

Bit disappointment my request for costings for service packages has not been followed up.

I have nothing but praise...

very friendly

Everything went as planned.

Time was as specified. Comfortable area to sit and work in with plenty of coffee and water available.

It was good service

excellent service

staff welcoming

i didnt get to test drive the new mini as it was felt i didnt need to BUT that meant i didnt get to try out the new software - which is main reason i am already looking into selling my car (which is less than 3 weeks old) and buying a second hand

Very helpful and easy to deal with.

Reception very helpful and could not do enough to help

Took a little longer than anticipated so had to wait around for longer than thought. Would get a courtesy car next time

Disappointed the issue of oil loss hasn't been resolved. Pointed out this problem within the warranty period after putting over a litre in. Supposedly fixed but now a new under tray is advised. Noticed a smear of oil on driveway yesterday.

Very helpful and friendly people and the work done promptly and well

car serviced, easy to organise online, and informed when the vehicle would be collected.

Kept up to date, did what I expected

Pick up and delivery is excellent service

They went out of their way to carry out a service after the MoT, to save me from having to make another 50-mile round trip from home to garage.

They investigated any issues we were worried about and it was nice and quick.

Very helpful staff.

Great customer care.l

It was really easy to arrange, drop off and collect. The staff were aware of my personal circumstances and helped make the service of my car stress free

Generally the service we received was good however we waited for over an hour to have a tyre changed from 3 pm. This despite the dealer having our car from 9 am. I cannot believe a mini dealership did not have a stock of tyres for the cars it sells!