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Company Information & Complaints Procedures

Registered Name: The Cooper Group Limited

Company Registered Number: 821770

Place of Registration: England & Wales

Registered Office Address: First Floor, Unit 3140, Park Square, Solihull Parkway, Birmingham Business Park, Birmingham, B37 7YN

VAT Number: 243611193

Email Address: info@coopermini.co.uk

 

FCA Disclosure

To allow us to deliver the highest standards of customer experience, The Cooper Group Limited have invested in becoming an Appointed Representative (FCA registered number 405811) of Inchcape Retail Limited, First Floor, Unit 3140 Park Square, Solihull Parkway, Birmingham, B37 7YN (FCA registered number 312637), which is authorised and regulated by the Financial Conduct Authority (FCA), the independent watchdog that regulates financial services. Confirmation of our authorisation can be established by contacting the FCA on 0800 111 6768 or by visiting their website: www.fca.org.uk/register

FUNDING YOUR PURCHASE – FINANCE AGREEMENTS…

The Cooper Group Limited is a credit broker – not a lender.
We work with a panel of selected lenders when arranging funding for your purchase and we do not charge our customers any fees for this service. These lenders may pay us a commission for introducing you to them.

INSURANCE PRODUCTS…

The Cooper Group Limited is authorised to advise on and arrange non-investment insurance policies for its customers. We work with a panel of insurers when arranging insurance for your vehicle. The name of these insurers can be made available upon request. We do not charge our customers any fees for providing this service. These insurers may pay us a commission for introducing you to them.

To gain FCA authorisation our staff have been trained and assessed on general insurance and a structure has been put in place to ensure they will remain continually competent. When any of our staff make a recommendation of an insurance policy to you, take comfort that any such recommendation will be suitable for your needs, at the time the recommendation is made. To enable us to identify your requirements and assess your suitability with regards to products, we will at times seek relevant information about your personal and motoring circumstances.
Should you wish to decline the opportunity to purchase any of the policies made available to you, you may refuse to provide the necessary information we would require to ascertain suitability. It is important, though, that any information you do provide us with is accurate and relevant.

The Cooper Group Limited is covered by the Financial Services Compensation Scheme (FSCS). Should we be unable to meet our liabilities as an insurance intermediary, and depending upon the type of business and the circumstances of your claim, you may be entitled to compensation.
Insurance advising and arranging is covered for 90% of the claim, without any upper limit.

COMPLAINTS PROCEDURE...

We are committed to providing a customer experience of the highest standard, but sometimes things can go wrong. If something isn't right and you need our help please click here to register your complaint.