Flexibility and excellent service
Flexibility and excellent service
I was lent an automatic, and had not driven one before. I grabbed an engineer who was just passing by and he kindly spent 10 minutes explaining how to drive an automatic. He was very understanding and patient. This was much appreciated.
I have nothing but praise...
Bit disappointment my request for costings for service packages has not been followed up.
Everything went as planned.
Time was as specified. Comfortable area to sit and work in with plenty of coffee and water available.
It was good service
i didnt get to test drive the new mini as it was felt i didnt need to BUT that meant i didnt get to try out the new software - which is main reason i am already looking into selling my car (which is less than 3 weeks old) and buying a second hand
Reception very helpful and could not do enough to help
Very helpful and easy to deal with.
Took a little longer than anticipated so had to wait around for longer than thought. Would get a courtesy car next time
Disappointed the issue of oil loss hasn't been resolved. Pointed out this problem within the warranty period after putting over a litre in. Supposedly fixed but now a new under tray is advised. Noticed a smear of oil on driveway yesterday.
car serviced, easy to organise online, and informed when the vehicle would be collected.
Very helpful and friendly people and the work done promptly and well
Kept up to date, did what I expected
Pick up and delivery is excellent service
They went out of their way to carry out a service after the MoT, to save me from having to make another 50-mile round trip from home to garage.
They investigated any issues we were worried about and it was nice and quick.
Great customer care.l
It was really easy to arrange, drop off and collect. The staff were aware of my personal circumstances and helped make the service of my car stress free
Very helpful staff.
Generally the service we received was good however we waited for over an hour to have a tyre changed from 3 pm. This despite the dealer having our car from 9 am. I cannot believe a mini dealership did not have a stock of tyres for the cars it sells!
Was very satisfied with the service and customer service
Only negative was car had an error message when driven away.
See comment on the error with the financing agreement.
Never had any problems
Well done and car cleaned to brilliany
easy booking and drop off
I had to change my original date, this was done with no hassle. From walking in to reception I had a smile and great welcome. When I collected my car I had a lovely coffee near reception. My car was brought to the door for me too!
Just well looked after.
We got a great deal on a fantastic car and both Sophie and Craig had listened to our requirements and acted on them. There was no hard sell, which would instantly put me off buying a car - they got it spot on.
Service and other things were sorted quickly
Your tyre machine broke. Which would have added an extra two hours on my appointment time while you got them changed elsewhere. It was not your fault of course, but I had already been waiting 35 mins into my appointment time before I was told this.
The courtesy valet was poor, the back of front seats were not cleaned at al and still had my kids foot marks on them and back floor had not been hoovered. Dust on dashboard remained. Just a rough job, I would have never have expected that
All made easy and explained well.
A wonderful car provided whilst my car was being serviced; done on time as well as being washed. Very reasonable price.
We were always dealt with professionally and promptly, and not rushed or pressured to make a decision
My car was returned having been serviced and MOTed later the same day as promised
Long wait at check in for service and also on return
Car as expected. Staff explained technical issues and set up doors, phone etc.
completely satisfied will certainly return for further service.
Very nice showroom with friendly staff
Adam was informative ,professional and extremely helpful
Again it wasnt a bad experience, it just wasnt the best so cant give 5 stars.